Terms Of Sale
TERMS & CONDITIONS OF SALE FOR WESELLMATS.COM
By ordering from this website, you agree to our store policies and the Terms and Conditions of sale as follows:
PAYMENT, PRICING, & PROMOTIONS
Purchases require your name, address, email address, phone number, and credit card information if paying by credit card. We never exchange email addresses or phone numbers with anyone. They are used only to contact you if there is some question about your order. Our secure handling of credit card information is covered in the security information that follows.
WeSellMats.com accepts Visa, Master Card, Discover, American Express, PayPal and Amazon Payments. Payment must be made at the time of purchase, and you will receive a confirmation email as record of your purchase.
Promotions are regularly available through our online store, typically redeemed by entering a coupon code in the appropriate field on the shopping cart page. All available sales/promotions MUST be redeemed at the time of sale and may not be redeemed retroactively. Coupon codes have some exclusions.
UPDATED MANUFACTURING LOTS
We often improve our manufacturing process and mats. As a result, older manufacturing lots will not always match or interlock with our newer improved products. We recommend ordering enough mats to complete your project, if you will need to add to or replace mats overtime.
SHIPPING & DELIVERY
Eligible products may receive free ground shipping to destinations within the 48 United States. These orders will ship by the carrier of Kenmissyr, LLC’s choosing, which may be FedEx, the USPS, or another appropriate service. Unfortunately, we do not ship internationally, to Alaska, Hawaii, Puerto Rico, or other US Territories.
We ship Monday - Friday except on major holidays. Most orders are processed and shipped out within 2 business days if placed before 9am EST. Placing an order after 9am EST could take 3 business days to process and ship. Most orders ship FedEx Ground, although a few smaller items are shipped through USPS First Class.
Kenmissyr, LLC does not guarantee same-day order processing regardless of the shipping service level purchased.
RETURN POLICY
New merchandise in original packaging may be returned for any reason within 30 days of delivery. Damaged items must be reported within 5 days of delivery. Buyers are responsible for all return shipping charges. Refunds will be issued upon receipt of the returned item(s). Original shipping charges, if any, are non-refundable. We Sell Mats will assume responsibility for return shipping costs only if the return request is a result of our error. Seller errors include, but are not limited to, shipping an item other than what was ordered or shipping to an address other than the one indicated on the order. You must report seller errors within 14 days of delivery. Gift Certificates are non-refundable.
Customers may request a return authorization by calling customer service at 704-799-9947 Monday-Friday from 9am to 5pm EST. Alternatively, Customers may contact us by sending an email to support@wesellmats.com, making sure to reference the original order number and the reason for return. All customers are encouraged to retain the original shipping package as it is the most suitable container for return shipments.
Items sold by We Sell Mats are intended for end-user customers only. Only end-user customers are covered under our Return Policy. Businesses which purchase items for resale are not covered by our Return Policy.
*No returns accepted on Zephyr by AirTrack™ mats, EZ Flex mats, PVC tiles, custom order rubber flooring, pole or wall pads, or Husky cleaner. No returns on closeout items.
VIEWING ORDERS
Kenmissyr, LLC offers you the choice to checkout as a Guest or to create a customer account. Those who create a customer account will have the ability to log-in to the site and view their order progress as well as track their package after shipment. DISCLAIMER AND JURISDICTION KENMISSYR, LLC DISCLAIMS ALL WARRANTIES WITH REGARD TO THE INFORMATION PROVIDED ON THIS WEB SITE OR OTHER SITES “HOT LINKED” TO THIS SITE, INCLUDING ALL EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL KENMISSYR, LLC BE LIABLE FOR ANY DIRECT, INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL DAMAGES, OR PUNITIVE DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, BUSINESS INTERRUPTION, SALES, OR PROFITS, WHETHER IN A CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, ARISING OUT OF ACCESS TO, USE OF, OR IN CONNECTION WITH THE USE, INABILITY TO USE, ACCURACY, SUITABILITY, OR PERFORMANCE OF THIS INFORMATION, EVEN IF KENMISSYR, LLC IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
WESELLMATS.COM (THE “SITE”) IS CONTROLLED BY KENMISSYR, LLC FROM OUR OFFICES WITHIN THE UNITED STATES OF AMERICA. IF YOU CHOOSE TO ACCESS THE SITE FROM LOCATIONS OUTSIDE THE U.S., YOU DO SO AT YOUR OWN RISK AND YOU ARE RESPONSIBLE FOR COMPLIANCE WITH APPLICABLE LAWS. YOU MAY NOT USE OR EXPORT ANYTHING FROM THE SITE IN VIOLATION OF U.S. EXPORT LAWS AND REGULATIONS OR THESE TERMS. THESE TERMS AND ALL PERFORMANCES AND CLAIMS OF EVERY NATURE (INCLUDING WITHOUT LIMITATION, CONTRACT, TORT, AND STRICT LIABILITY) RELATING IN ANY WAY TO ANY ASPECT OF THE SITE WILL BE GOVERNED BY THE STATE OF NORTH CAROLINA, U.S.A., WITHOUT REGARD TO CONFLICTS OF LAW RULES. IN THE EVENT OF ANY DISPUTE REGARDING THIS WEB SITE, THE PARTIES IRREVOCABLY CONSENT TO EXCLUSIVE PERSONAL JURISDICTION AND VENUE IN THE COURTS IN IREDELL COUNTY, NORTH CAROLINA, IN CONNECTION WITH ANY DISPUTE ARISING UNDER A STATE CLAIM INVOLVING THIS AGREEMENT OR WEB SITE AND TO THE FEDERAL DISTRICT COURTS, WESTERN DISTRICT OF NORTH CAROLINA, IN CONNECTION WITH ANY DISPUTE ARISING UNDER A FEDERAL CLAIM INVOLVING THIS AGREEMENT OR THE SITES. YOU HEREBY WAIVE ANY CLAIM OR DEFENSE THAT SUCH FORUM IS NOT CONVENIENT OR PROPER, AND CONSENT TO SERVICE OF PROCESS BY ANY MEANS AUTHORIZED BY NORTH CAROLINA OR FEDERAL LAW.